Angela Baird
Restaurant Consultant
Restaurant Solutions NW
Angela Baird
Restaurant Consultant
Phone:
206-319-6315
Favorite Meal:
Anything homemade by friends or family with fresh ingredients from their garden.
Location
Seattle, WA, USA
A Bit About Me
As a seasoned restaurant consultant, I bring a wealth of experience and passion to your business. From humble beginnings as a drive-thru cashier at Wendy’s, I worked my way up the ranks with various entities, immersing myself in every aspect of quick serve and fine dining operations. Through these experiences, I mastered the art of delivering exceptional guest experiences and sustained profitability by combining the right people, with great food, in the ideal environment.
With 18 years of experience at a Fortune 500 Company and 7 years of consulting for beloved local and well known international brands, I have had the privilege of collaborating with a diverse range of establishments. I look forward to helping you achieve operational excellence and turning your vision into a thriving business.
Work Experience
September 2016 - Present
Baird Retail Solutions
January 2015 - August 2016
Mid-career travel sabbatical
September 1996 - December 2014
Starbucks Coffee Company
Executive Consultant, The Tavern, 01/20-02/23
Engaged to reimagine, rebrand, and renovate a historic institution near Penn State University that had been in continuous operation for 75 years. This multi-million dollar project readied the business for 50+ more years of operations while remaining sensitive to the legacy of the restaurant and its relevancy to the local community. In addition to overseeing the extensive remodel and rebranding, deliverables included a new menu, training materials, SOPs, and employee lifecycle and career path tools.
CEO, Lady Yum, 09/21-07/22
Engaged to stabilize organization, transform business processes, and develop a 5-year strategic plan. Presented owners with options for business expansion to double the business in 5 years.
VP of Operations, Prospyr, 11/18 – 12/20
Hired to stabilize business and assess concept for viability to scale. Oversaw full rebrand, developed strategic plan, transformed business processes, and hired COO. The infrastructure that was put in place enabled 3 new store openings in 2 years.
VP of Operations, Miguel’s Jr., 09/17 – 02/19
Ran an expanding restaurant chain of 22 units. Evolved operational infrastructure to position the company for growth. Developed strategic plan and operational roadmap of key initiatives, embedded portfolio management discipline, transformed business processes, and hired leadership team capable of executing strategy and growing the business. Opened two new store types during this assignment.
Director of Operations, Ferrero Group, 09/16 – 12/17
Led operational development of the first branded Nutella Café, for the second largest confectionery company in the world, Ferrero Group. The opening of Nutella Cafe marked Ferrero's entry into the US retail channel and created a scalable model for future NYC and European locations.
Took a mid-career break to travel and consider nexts steps in my career.
Starbucks Coffee Company - Various Operations Roles
Highlights:
* Developed and executed the China/Asia Pacific Ops Excellence and Customer Service strategies for 13 countries and 4,000 stores.
* Assessed operations in underperforming China/Asia Pacific markets; developed customized plans to achieve KPIs and collaborated with market leadership partners to implement.
* Successfully led global change management project to transition the operations organization of 60 countries from a global operating model to a regional operating model. This transformational work gave international markets a greater voice in developing products and programs relevant to their employees and customers.
* Led the project management office (PMO) for US Store Operations; delivered 80-120 operations related projects annually
- Reduced burden of unapproved work by 33% through improved project governance, successful cross-functional collaboration, and more effective work allocation
-Achieved 58% direct report promotion rate; highest amongst peer group.
* Led strategic and transformative initiatives for 2,500 Licensed Stores in North America (N. A.) that included the development and integration of prioritization, alignment and calendaring (PAC) and annual operating plan (AOP) processes.
* Managed development and implementation of new core training and operational standards to support 2,500 Licensed Stores in N. A.
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